The Zimbabwe Open University Call Centre is tasked with the following responsibilities:

• Responding to prospective students’ inquiries.
• Addressing students’ queries.
• Communicating with students regarding any changes in structure, operations and study time schedules.
• Linking and referring students to relevant service points.
• Managing perceptions of students.
• Providing point of entry counselling and advisement.
• Managing learner retention.
• Managing learner information.