Quality Assurance Unit

Qualifications and Training:

1. Doctor of Philosophy in Business Management (ZOU)
2. MBA (Master of Business Administration) (ZOU)
3. Diploma in Education (University of Zimbabwe)
4. ISO 9001:2015 QMS Lead Auditor Training Certificate (SAZ, SAATCA)
5. ISO 9001:2015 QMS Certificate of Training in Internal Auditing
6. ISO 9001:2015 QMS Certificate of Training in QMS Development and Implementation (SAZ)
7. Certificate of Completion, Achieving Success in Project Leadership (Commendation Grade), International Project Leadership Academy
8. Certificate of Competency, Train-the-Trainer Course in Facilitation Skills, ZOU
9. Certificate of Completion, Training of Facilitators, DVV International in Collaboration with ZOU
10. Excellence Award, Leadership and Performance Revolution – Intelligent Performance in Collaboration with ZOU
11. International Computer Driving Licence (ICDL) – ICDL Africa
12. Certificate of Attendance, Report Writing Training, Centre for Professional Development, ZOU

Research Interests:

Business Management: Financial Resource Mobilisation and Financial Sustainability of Higher Education Institutions

Quality Assurance in Higher Education

Email: chiwodzam@zou.ac.zw

Phone: +263 784910253

Mrs Joyce Mudzamiri  – Acting Manager, Quality Assurance

Qualifications and Experience:

Master of Business Administration – 2016 (ZOU)

BCom Human Resources, Labour and Industrial Relations – 2011 (ZOU)

Diploma in Personnel Management – 2008 (IPMZ)

ISO 9001:2008 Development and Implementation

ISO 9001:2008 Quality Management System Internal Auditing

ISO 17025 Laboratory Management System Awareness

Executive Secretarial Course

Area of Research Interests:

Quality improvement and regulatory frameworks governing e-learning programs and their impact on quality assurance processes

Quality Assurance Work:

Development and Implementation of the ZOU Quality Management System.

Ensuring the university’s products, services and processes meet the required standards of excellence and effectiveness.

Email: mudzamirij@zou.ac.zw
Phone: +263 712 621 684

Regional Quality Assurance Coordinator – Manicaland Regional Campus

QUALIFICATIONS AND TRAINING

• Master of Public Policy and Governance – (AU) – 2016
• Bachelor of Science in Special Honours Psychology – (ZOU) – 2011
• Bachelor of Science in Psychology- (ZOU) – 2008
• Diploma in Business /Management – (CPM)- 2011
• Certificate of Training ISO 9001- 2008 Development and Implementation Course – (ZOU) – 2011
• Certificate of Training ISO 9001:2015 Quality Management Systems Development and Implementation – (ZOU) – 2023
• Diploma in Personnel Management – (IMPZ) – 2009
• International Computer Driving Licence (ICDL) -2004

ROLE AND CONTRIBUTIONS

Ms Tichareva is an accomplished professional with over 17 years of experience in administrative and quality assurance roles within the higher education sector. She is the Quality Assurance Coordinator at Manicaland Regional Campus, where she oversees academic and administrative operations to ensure alignment with university policies, regulatory standards, and international benchmarks. She also has a solid background in human resources administration and risk management.

Throughout her career, Sarah has demonstrated her expertise in quality assurance through roles such as conducting institutional audits, facilitating quality training programs, and guiding the implementation of innovative policies to enhance teaching, learning, and research standards. Her dynamic leadership has played a pivotal role in maintaining high-quality standards across various academic and administrative processes. Her research interests include issues in quality assurance in online education, academic programme evaluation and accreditation and student satisfaction and engagement

Email: ticharevas@zou.ac.zw

Phone: +263772441606 / +236772433619

QUALIFICATIONS AND TRAINING:

MSc in Development Studies: 2024 (Zimbabwe Open University)

MSc In Peace Leadership and Conflict Resolution: 2019 (Zimbabwe Open University).

BSc in Development Studies 2014 (Zimbabwe Open University)

Certificate in ISO 9001:2015 Quality Management Systems Awareness: 2022: SAZ

Certificate in ISO 9001:2015 Quality Management Systems Development and Implementation: 2023: Zimbabwe Open University. Microsoft Office Computing.

Certificate in Further Education Trainers Certificate in Education:2004 (Mutare Polytechnic College).

Certificate in Computing- Microsoft Office: 2003 Clemag College.

Instructor’s Certificate: 1999 (Zimbabwe Red Cross Society).

ROLE AND CONTRIBUTIONS

Mrs. Felistus Musengeyi is a seasoned Quality Assurance professional with over 10 years of experience in administrative and quality assurance roles within the higher education sector specifically in the Open and Distance e-Learning (ODeL) environment. She oversees the University’s academic and administrative operations, ensuring excellence and upholding the integrity of policies, regulatory standards, and international benchmarks. Felistus possesses a solid background in educational management, risk management, and governance. She serves on all Regional Campus committees, providing guidance on quality management systems and international guidelines. Throughout her career, Felistus has demonstrated expertise in quality assurance through various roles, including Conducting institutional audits; Facilitating quality training programs and Guiding the implementation of innovative policies to enhance teaching, learning, and research standards. Her active headship has been instrumental in maintaining high-quality standards across academic and administrative processes at the Regional Campus. Felistus’s research interests include Process Improvement Methodologies; Quality Metrics and Benchmarking; Risk Management and Mitigation; Audit and Compliance; Technology and Quality Management; and Customer Satisfaction and Feedback. In addition to her professional endeavors, Felistus Musengeyi is the founder and Board Member of Favourite Child Network Trust, a community-based organization established in 2010. She also serves as a board member of the Family in Need Trust, Zimbabwe.

Email: musengeyif@zou.ac.zw / felistuschigovanyika@gmail.com | 

Phone: +263772776324/ +263717848853 |   Telephone: +2636523220879

Quality Assurance Coordinator (Mashonaland Central)

Qualifications and Experience

Master’s Degree in Counseling from ZOU (2017)

Undergraduate Degree in Counseling from ZOU (2014)

Area of Specializations and Research Interest

Undergraduate Dissertation Topic: The effectiveness of home-based programs in providing psycho-social support to those affected and infected by HIV/AIDS.

Masters Dissertation Topic: An investigation into premarital counselling and marital bliss in Bindura Urban church couples

Quality Assurance work done by Mr Morris Tembo

Mr Morris Tembo, Quality Assurance Coordinator at ZOU Mashonaland Central Regional Campus, has made immense contributions to quality assurance in higher education. Below is the summary of his key achievements:

Academic/Administrative and Examination Quality Assurance

2023-2024: Participated in the smooth running of all the examination sessions at the Regional Campus.

Roles and Contributions

• Availed procedures and guidelines for examination management at the Regional Campus
• Ensured that examination processes were conducted properly and accurately in accordance with the rules and regulations of the University.
• Monitored all academic and administrative quality assurance operations that met set standards and benchmarks.

Capacity building for administrative and academic staff

• Availed documents for quality assurance to all staff members
• Attended the quality Assurance Awareness Online workshop, which focused on the requirements of the ISO 9001:15 Standards (2024).
• Attended the Quality Assurance Issues 3-day online workshop for academics.

Compliance with regulatory standards

• Supported compliance with ZIMCHE quality assurance standards, by availing required information from Regional Campus to National Centre through reports.

Email: tembom@zou.ac.zw or tembomorris@gmail.com

Phone Number: +263 773 522 863 or +263 716 302 817

Qualifications:

DPhil in Educational Management

Master’s Degree in Business Management

Master of Educational Management (Current Studies)

Bachelor of Education in Educational Administration, Planning and Policy Studies

Certificate in Education

Area(s) of Specialisation/Research Interests:

• Quality Assurance of Higher Education
• Educational Management
• Teacher Education

Highlights of quality assurance work:

• Quality Assurance of Tutorials every semester.
• Quality Assurance of Examinations every semester.
• Internal quality audits
• Bulawayo Regional Campus Risk Champion

Workshops and Capacity Building

• 2024: Organised, facilitated, and developed training kits for Quality Awareness Training for Part-Time Tutors for Bulawayo Regional Campus on 14 September 2024.
• 2023: Facilitated in ISO 9001:2015 Awareness Programme for ZOU Staff.

Academic Work: Senior Lecturer Faculty of Educational Studies

• Teaching courses in Educational Management (undergraduate) & Teacher Development Diploma
• Supervising dissertations at undergraduate and post-graduate degree levels
• Teaching practice supervision

Bachelor of Environmental Science Honours Degree in Safety, Health and Environmental Management 2012 – 2016 (Bindura University of Science Education)

Master of Science in Applied Environmental Science 2019 – 2020 (Halmstad University)

Experience:

Mr. Hakunavanhu has experience in sustainable planning solutions aiming to promote sustainable workflow processes. He has both local and international experience in managing sustainable reporting, compliance and occupational safety in the corporate world.

Areas of Specialisation/Research Interests:

Environmental Monitoring Systems

Sustainability Reporting

Quality assurance

Quality Assurance Work:

Compliance with Regulatory Standards

Supported compliance with ZIMCHE standards for the accreditation of programs

Fostering Continuous Improvement

Supports improvement for university processes like examination processes, admission, student experience and registration in line with the ZOU QA policy.

Risk Management:

Developed the Masvingo Region Risk Register and monitored all risks associated with the processes at the Regional Campus.

Contributions at Masvingo Region:

Committee member of the Library Committee

Committee member of the Research and Innovation Committee

Chairperson of the marketing committee

Marketing Champion

Risk Champion

Email: hakunavanhuz@zou.ac.zw

Phone: +263 780 144 824

Quality Assurance Coordinator, Mashonaland West

 Qualifications and Experience

Master of Education in Educational Management

Bachelor of Science in Physical Education and Sport

Diploma in Education

ISO 9001:2015 standards audit training

Areas of Specialisation

Education Sports

Research interests

Enhancing quality in the Education system

            Quality Assurance Work:

• Ensuring that all academic and administrative operations and processes at the Regional Campus are in line with regulatory requirements.
• Guiding the Regional Campus personnel to enhance the quality of Teaching and Learning processes.
• Carrying out institutional academic and administrative quality assurance audits to ensure that University standards and ZIMCHE benchmarks are met.
• Researching matters that contribute towards quality
• Reporting on Regional quality issues
• Guiding the implementation of ISO 9001 Quality Management System standard at the Regional Campus.
• Facilitating quality awareness training programmes at the Regional Campus.
• Ensuring that the Regional Campus University ambience

Email:  mutsatsaa@ zou.ac.zw

Phone ;+263775616170

1. (Matabeleland North)

Qualifications

Masters Degree in Records and Archives Management  (NUST Bulawayo)

Bachelor of Science Honours Degree in Records and Archives Management (ZOU)

PITMAN Qualifications Certificate

World Links Computer Certificate

Online Short Courses Certificates that include:

• Project Management
• Occupational Health and Safety
• Office Management
• Information, Communication and Technology
• Leadership and Human Resources Management
• NGO & Cooperative Operations Management

                 Areas of Specialisation

Records and Archives Management and Quality Control Management

Research Interest

The Impact of Poor Records Management on Quality Control Compliances Universities

Roles and Responsibilities of the Regional Quality Assurance Co-ordinators

• Implement quality assurance policies and procedures at the Regional Campus level.
• Conduct quality audits and assessments for Academic and Administrative functions.
• Provide Regional monthly, quarterly and annual reports on quality-related matters to the National Centre.
• Guiding the implementation of ISO 9001 Quality Management System Standard at Regional Campus level.
• Facilitating Quality Awareness and related training programmes at Regional Campus level.
• Conducting Research on matters that contribute towards the development and improvement of the University policies, procedures and related documents.

Email:      moyosi@zou.ac.zw

Phone:    00263 772 803 519